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Terms and Conditions


Custom Garment Design & Production Services

provided by the

Mason Sylvester “Custom Shop”

This document, referred to hereinafter as the “Terms and Conditions”, serves as an agreement between: the Mason Sylvester New York Custom Shop (c/o Mar-Low Enterprises), referred hereinafter as the “Designer”, and the person(s) mentioned below*, referred to hereinafter as the “Client”, for Custom Garment Design and Production Services as explained in the sections below. Background     1.1.The Client is of the opinion that the Designer has the necessary qualifications, experience and abilities to provide services as described to the Client; and The Designer is agreeable to providing such services to the Client on the Terms and Conditions set out in this Agreement.     1.2.The Client hereby agrees to engage the Designer to design and produce custom clothing / apparel (the “Product”) using Client's selection of fabrics, materials and/or other supplies required to meet their unique specifications, as discussed and agreed upon during the Client’s “New Design Consultation.”     1.3.The following terms and conditions apply to ALL Mason Sylvester New York custom design products and/or services and are subject to modification at the discretion of the Designer.*     1.4.All Clients agree to be subject to these terms with regards to all matters concerning their Custom Shop Design Order. Questions or concerns regarding the terms and conditions of this Agreement can be sent in writing via email to “" and should be received by the Designer within twenty-four (24) hours of the client’s first / initial design deposit.     1.5.Payment of the initial design deposit (and subsequent deposits or payments) may be considered acknowledgement of these terms (and/or the overall Agreement with the Designer). Payments & Invoices 2.1.Payment for all Mason Sylvester New York Custom Shop design products / services is due no later than 5pm on the date of receipt of the invoice.     2.1.1.A grace period of 5 business will be given as a one time courtesy to clients that inform the designer of their need for additional time to pay their invoice.     2.2.The Mason Sylvester New York Custom Shop does not accept deposits or payment plans for its custom design products.     2.2.1.Clients that purchase Custom Bridal and/or Custom Couture design services may be given the option of dividing the estimated total cost of their design order into no more than four (4) payments throughout the duration of the design order. (when accepted) must be no less than 25% of the total estimated cost of the design order (or the total estimated cost of fabric and materials if this amount exceeds the minimum deposit amount). Design Order deposits are due in full no later than 5pm on the day of receipt of the invoice. The client may be subject to an additional fee (late charge) if the design order deposit is not paid within five (5) business days of the date of the deposit invoice.      2.2.2.Payment Plans (when accepted) must be paid no later than 5pm of the date of invoice. The designer reserves the right to charge an additional fee(s) for late/missed payments and/or cancel the client’s design order for multiple missed or late payments.      2.3.All payments are final and cannot be refunded.  Consultations     3.1.Consultations are the most important part of the custom design process. During each new design consultation, the designer will meet with the client to discuss the design, fabric and/or materials for the client’s order. Additionally, the designer will explain the custom design process for their order and answer any questions.      3.2.Consultations for custom design products will be scheduled within 24 hours of the client’s invoice being paid.      3.3.Consultation Appointments must scheduled / confirmed at least twenty-four (24) hours in advance of the desired appointment time.**      3.4.If the Client is unable to keep a scheduled / confirmed appointment time they must contact the Designer no later than twenty-four (24) hours prior to the appointment time to reschedule.     3.5.If the Client does NOT contact the designer at least twenty-four (24) hours prior to the scheduled / confirmed appointment time, or misses their scheduled / confirmed appointment time, a “Cancelation / Missed Appointment Fee” will be added to the client’s current design order. Multiple missed appointments and/or a failure to contact the Designer (or respond to Designer’s attempts to contact) may result in the Client’s design order being cancelled.***

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